Sale

Customer Service

Return Policy

Please report any shortages, damages, or discrepancies in your shipment within ten days of receipt. We want you to be fully satisfied with items purchased from us. Please do not personalize, condition, or use merchandise until you're sure it's right for you.

If you need to return something for refund, exchange, or replacement, please call 1-800-322-7022 for a return authorization number prior to sending your item(s) back to us. 

  • Non-warranty returns must occur within 30 days of the purchase date and must include the unmarked original packaging for the product.
  • Clearance field hockey sticks are not returnable.
  • Special order items will be subject to a restocking fee.
  • Customized items are non-returnable. 
  • Return freight is at the customer's expense unless our mistake has necessitated the return. 
  • We recommend insuring all returned packages. 

We thank you for conforming to these guidelines, which will expedite the prompt and accurate processing of your return to Longstreth.

Please select a sport below to get additional information about returns and product guarantees.
Field Hockey
Softball
Lacrosse
Retail Store
Damaged/Defective Goods
Link to Return Form

 

Field Hockey
Field Hockey Product Guarantee
Products are guaranteed in accordance with manufacturer’s warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid. Longstreth will be happy to assist you in this process. Please call for details.

All field hockey sticks purchased for the current season are guaranteed against breakage six months from the date of purchase. All goalkeeping equipment purchased for the season is also guaranteed for six months from the date of purchase.

NOTE: Clearance Field Hockey Sticks are NOT Returnable.

COMPOSITE FIELD HOCKEY STICKS AND DAMAGE UNDER WARRANTY

All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken. Video tapes may only be exchanged for the same video.

Return Procedures

Step #1:
Call 1-800-545-1329 for your Return Authorization Number (RA#).
Authorization is required for all returns

Step #2:
Complete the returns form provided with your order. Link to the Return Form

Step #3:
Add the RA# to the SHIP TO address
SAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Spring City, PA 19475

Step #4:
Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake

 

SOFTBALL
Fastpitch Softball Product Warranties
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Manufacturers have the final say on whether any reported defects are covered under their individual warranties. To learn about product guarantees for any specific item, please visit that manufacturer's website, where warranty information is presented, and where a customer help line is normally offered for direct communication with the supplier.

If you are experiencing difficulties, please give us a call to see if we can be of any assistance. Please understand however that although Longstreth will be happy to assist in the facilitation of returns to manufacturers, replacements can be provided only upon manufacturer's authorization.

Bat Warranties
Bat warranty questions should be directed to the following customer help lines:
DEMARINI/WILSON BAT RETURNS:
1-800-937-2287
www.demarini.com

EASTON BAT RETURNS:
1-888-259-1297
www.eastonsports.com

LOUISVILLE BAT RETURNS:
1-800-282-2287
www.louisvilleslugger.com

WORTH BAT RETURNS:
1-800-282-9637
www.worthbats.com

MIKEN BAT RETURNS:
1-877-807-5291
www.mikensports.com

ANDERSON BAT RETURNS:
1-888-777-4487
www.andersonbat.com

MIZUNO BAT RETURNS:
1-800-966-1211
www.mizunousa.com

COMBAT BAT RETURNS:
1-800-266-2287

Return Procedures
Please note: special-order items will be subject to a re-stocking fee, according to our suppliers' requirements. Returned freight is at the customer's expense.

Step #1:
Call 1-800-545-1329 for your Return Authorization Number (RA#).
Authorization is required for all returns

Step #2:
Complete the returns form provided with your order. Link to the Return Form

Step #3:
Add the RA# to the SHIP TO address
SAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Spring City, PA 19475

Step #4:
Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake.

 

LACROSSE
Lacrosse Product Guarantee
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid. Longstreth will be happy to assist you in this process. Please call 800-545-1329 for details. All returned equipment will be examined by our lacrosse specialists to determine whether equipment is defective or broken. When returning a cracked head, you must unscrew the head from the handle and return only the head. Please do not send the handle back! In the event that you return the handle it will be sent back to you with the new head if the returned head was determined to be defective.

STX/Nike
60 days from date of purchase -- heads and handles, excluding pockets, stringing, accessories, finishes (e.g. chrome, paint), graphics, and overmolding
30 days from date of purchase -- protective equipment (gloves, arm pads, goggles, goalie equipment), and bags
STX: www.stx.com

BRINE
6 months from date of purchase -- heads and handles, excluding pockets and stringing, dents, dings, and scratches that occur during normal use.
30 days from date of purchase -- gloves, protective equipment and bags.
12 months from date of purchase -- goggles
Brine - brine.com

UNDER ARMOUR -- please contact Team 22/Under Armour directly at 518-608-6970
6 months from date of purchase -- heads
6 months from date of purchase -- handles, excluding dents, scratches, paint chips, and peeling.
6 months -- protective equipment that have manufacturing defects, excluding wear after the first 30 days.
1 month -- field equipment
Under Armour- www.22lax.com

CASCADE/MAVERIK
6 months from date of purchase -- heads and handles
30 days from date of purchase -- protective and bags
12 months from date of purchase -- helmets
Two years from date of purchase -- goggles
Cascade - www.cascadehelmets.com
Maverik - www.maveriklacrosse.com

HARROW
12 months from date of purchase -- handles

Please contact customer service with questions regarding returns for any brands not listed above.

Return Procedures
Step #1:
Call 1-800-545-1329 for your Return Authorization Number (RA#).
Authorization is required for all returns

Step #2:
Complete the returns form provided with your order. Link to Return Form

Step #3:
Add the RA# to the SHIP TO address
SAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Spring City, PA 19475

Step #4:
Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake.

RETAIL STORE
We want you to be fully satisfied with items purchased from Longstreth. If you are not satisfied with an item purchased, you may return it within 90 days for a full refund of the purchase price minus the shipping, handling, or other charges. When returning items purchased with a check, the return cannot be completed until 14 days after the check date.

The item must be in new and unused condition, in original packaging, and with all the paperwork, parts, accessories and original sales receipt to ensure full credit. When an item is returned without packaging, a restocking fee of 15% will be applied.

Items not returnable: mouthguards, prewrap, athletic tape, DVD’s, special orders,  and customized items. Customized items are any items that are modified including uniforms, practice wear with names or numbers, assembled equipment such as custom built lacrosse sticks, lacrosse goalie helmets with attached throat guards, and batter’s helmets with attached faceguards, etc. Longstreth will help facilitate special order returns directly to the manufacturer.

Items may be returned without a receipt, under the following guidelines: