Lacrosse Product Guarantee
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid. Longstreth will be happy to assist you in this process. Please call 800-545-1329 for details. All returned equipment will be examined by our lacrosse specialists to determine whether equipment is defective or broken. When returning a cracked head, you must unscrew the head from the handle and return only the head. Please do not send the handle back! In the event that you return the handle it will be sent back to you with the new head if the returned head was determined to be defective.
STX/Nike -- please contact STX/Nike directly
6 months from date of purchase -- heads and handles, excluding pockets, stringing, accessories, finishes (e.g. chrome, paint), graphics, and overmolding
30 days from date of purchase -- protective equipment (gloves, arm pads, goggles, goalie equipment), and bags
PLEASE CONTACT DIRECTLY BY CALLING: 1-800-968-7845
6 months from date of purchase -- heads and handles, excluding pockets and stringing, dents, dings, and scratches that occur during normal use.
30 days from date of purchase -- gloves, protective equipment and bags.
12 months from date of purchase -- goggles
PLEASE CONTACT DIRECLTY BY CALLING: 518-608-6970
6 months from date of purchase -- heads
6 months from date of purchase -- handles, excluding dents, scratches, paint chips, and peeling.
6 months -- protective equipment that have manufacturing defects, excluding wear after the first 30 days.
1 month -- field equipment
Under Armour: www.22lax.com
PLEASE CONTACT DIRECTLY BY CALLING: 1-800-537-1702
6 months from date of purchase -- heads and handles
30 days from date of purchase -- protective and bags
12 months from date of purchase -- helmets
Two years from date of purchase -- goggles
Cascade - product registration - www.cascadehelmets.com
Maverik - warranty info - www.maveriklacrosse.com
12 months from date of purchase -- handles
PLEASE CONTACT DIRECTLY BY CALLING: 310-795-4424, OR EMAIL RETURNS@STRINGKING.COM
Visit stringking.com to submit a claim and receive a new product in as little as 2–3 days via expedited shipping for free.
Purpose Dragonfly Warranty Details: Epoch Lacrosse shafts are warranted to the original owner when purchased from an Authorized Retailer for the period of one year against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse shaft fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Epoch will use best efforts to replace custom shafts with same or similar graphics, however we don't inventory custom products and cannot guarantee an exact replacement. To request a Return Authorization please email email@example.com. Defective shafts must be shipped, at the owner's expense with the issued Return Authorization number and copy of the original receipt One the defective shaft is returned, and it has been determined that the failure was a result of material or manufacturing failure and replacement will be sent to the address provided. *Chips scratches and dents, are to be expected and are not covered under the manufacturers limited warranty. Alloy Shafts (Legend or Mettle) may bend, Slip/Grip and Soft Touch clear coat are expected to wear and will vary by player to player.
Purpose Ladder and (Other Pockets) Warranty Details: Epoch Lacrosse Purpose Ladder or Other Pocket(s) is warranted to the original owner when purchased from an Authorized Retailer for the period of thirty (30) days against defects in materials or workmanship under normal game playing conditions typical of the sport of Lacrosse. If an Epoch Lacrosse a Purpose Ladder or Other Pocket(s) fails due to a material or manufacturing defect, we offer a 1 time replacement with the same product of one of similar or higher market value. Please note: Dying, coloring, cutting, adding wax or other foreign substance will void the warranty of your Pocket. To request a Return Authorization please email firstname.lastname@example.org. Epoch: https://www.epochlacrosse.com/warranty/
Please contact customer service with questions regarding returns for any brands not listed above.
Step #1: Call 1-800-545-1329 for your Return Authorization Number (RA#). Authorization is required for all returns
Step #2: Complete the returns form provided with your order. Link to the Return Form
Step #3: Add the RA# to the SHIP TO address
Step #4: Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake
For more information see our complete return policy.