Field Hockey Product Guarantee
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid. Longstreth will be happy to assist you in this process. Please call for details.
All field hockey sticks purchased for the current season are guaranteed against breakage six months from the date of purchase. All goalkeeping equipment purchased for the season is also guaranteed for six months from the date of purchase.
NOTE: Clearance Field Hockey Sticks are NOT Returnable.
Longstreth Stick Warranty
All current model field hockey sticks purchased from Longstreth, excluding DITA are covered under our warranty for 6 months from the date of purchase with a receipt. Concerns regarding a defective DITA stick must be directed to DITA at email@example.com or visit: http://ditausa.com/whisandiswai.html
The DITA warranty is a 3 month warranty.
We are field hockey. We continuously strive to and are committed to bringing you the best products from around the world. It is our experience that if a stick is defective it will show itself within the first two weeks of use. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are a shaft broken in two pieces or head that has detached. If you believe your stick is broken, please reach out to us directly at (800) 545-1329. We will take care of all Longstreth warranty issues in a timely manner.
WHAT IS COVERED AND WHAT ISN'T?
WARRANTY coverage will be determined exclusively by Longstreth Management. Longstreth cannot guarantee the warranty of your product until it is inspected and determined to be under warranty. Once received, if Longstreth agrees that the product is defective, a replacement product will be shipped via UPS Ground Delivery. If we are unable to provide you with the same color and model, we will provide one of equal or greater value. If Longstreth deems the item does not fall under the conditions listed above, the product will be returned to you.
All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken. Video tapes may only be exchanged for the same video.
Step #1: Call 1-800-545-1329 for your Return Authorization Number (RA#). Authorization is required for all returns
Step #2: Complete the returns form provided with your order. Link to the Return Form
Step #3: Add the RA# to the SHIP TO address
Step #4: Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake
Field Hockey Stick Warranty:
For more information see our complete return policy.