Fastpitch Softball Product Warranties
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Manufacturers have the final say on whether any reported defects are covered under their individual warranties. To learn about product guarantees for any specific item, please visit that manufacturer's website, where warranty information is presented, and where a customer help line is normally offered for direct communication with the supplier.
If you are experiencing difficulties, please give us a call to see if we can be of any assistance. Please understand however that although Longstreth will be happy to assist in the facilitation of returns to manufacturers, replacements can be provided only upon manufacturer's authorization.
Bat warranty questions should be directed to the following customer help lines:
DEMARINI/WILSON BAT RETURNS:
EASTON BAT RETURNS:
LOUISVILLE BAT RETURNS:
RAWLINGS BAT RETURNS:
Step #1: Call 1-800-545-1329 for your Return Authorization Number (RA#). Authorization is required for all returns
Step #2: Complete the returns form provided with your order. Link to the Return Form
Step #3: Add the RA# to the SHIP TO address
Step #4: Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake
Softball Bat Warranty:
Bats are guaranteed for materials and workmanship in accordance with the warranty extended by the manufacturer, NOT Longstreth. Manufacturers have the final say on whether any defects are covered under their individual warranty. Original receipt is necessary to return to the manufacturer.
Anderson Bats has instituted a risk-free demo program that allows the customer to return a bat within 30 days of purchase, if not satisfied. Longstreth will accept Anderson Bats within 30 days, with original receipt, for Longstreth credit. Absolutely no credit will be given without original receipt.
For more information see our complete return policy.