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Customer Service

Longstreth Sporting Goods Store Return Policy

Please report any shortages, damages, or discrepancies in your shipment within ten days of receipt. We want you to be fully satisfied with items purchased from us. Please do not personalize, condition, or use merchandise until you're sure it's right for you.

The item being returned must be in new and unused condition, in original packaging, and with all the paperwork, parts, accessories and original sales receipt to ensure full credit. When an item is returned without packaging, a restocking fee of 15% will be applied. Non-warranty returns must occur within 60 days of the purchase date and must include the unmarked original packaging for the product.

Facemasks, goggles, mouthguards, prewrap, athletic tape, special orders, and customized items are non-returnable.

Items marked as clearance cannot be returned.

Return freight is at the customer's expense unless our mistake has necessitated the return.

We recommend insuring all returned packages.

We thank you for conforming to these guidelines, which will expedite the prompt and accurate processing of your return to Longstreth.

 

Return Procedures

Step #1: If you need to return an item for refund, exchange, or replacement, please print the return form. Link to return form.

Step #2: Complete the form by calling our Customer Service line at 800-545-1329 for a return authorization number. Include the return form with your package.

Step #3: Add the RA# to the SHIP TO address

EXAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Spring City, PA 19475

Step #4: Please send your package via UPS, FEDEX or U.S. mail. We will credit your account for shipping if the return is due to our mistake.

 

Shoes

Please try on shoes indoors to check for fit and sizing. Do not wear outside when trying on shoes. We do not accept returns of used shoes. When returning shoes, they must be in new condition with original, unmarked box. If box is damaged, marked, or taped, there will be a 15% restocking fee.

 

Field Hockey Stick Return Policy

All current model field hockey sticks purchased from Longstreth are covered under our warranty for 6 months from the date of purchase with a receipt. All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken.

We are field hockey. We continuously strive to and are committed to bringing you the best products from around the world. It is our experience that if a stick is defective it will show itself within the first two weeks of use. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are a shaft broken in two pieces or head that has detached. If you believe your stick is broken, please reach out to us directly at 800-545-1329. We will take care of all Longstreth warranty issues in a timely manner.

WHAT IS COVERED AND WHAT ISN'T?

  • WHAT IS COVERED: A broken stick is defined as one literally in two or more pieces which is usually either the shaft of the stick or the head of the stick. Certified umpires can deem a stick illegal for play, but cannot deem it as broken. Our Longstreth Specialists will determine if a stick is broken after evaluation.
  • WHAT IS NOT COVERED: Loose grips, paint chips, scratches and nicks, worn heel, loose material inside composite sticks, rattles or vibrations which are the result of normal use, or any other cosmetic damage. For these issues we will offer helpful suggestions, but none of these will negatively affect the play of the product.

WARRANTY coverage will be determined exclusively by Longstreth Management. Longstreth cannot guarantee the warranty of your product until it is inspected and determined to be under warranty. Once received, if Longstreth agrees that the product is defective, a replacement product will be shipped via UPS Ground Delivery. If we are unable to provide you with the same color and model, we will provide one of equal or greater value. If Longstreth deems the item does not fall under the conditions listed above, the product will be returned to you.

 

Field Hockey Stick Warranty

  • All current model line field hockey sticks, sold at Longstreth Sporting Goods are warranted for six (6) months from the date of purchase.

  • The warranty will replace any field hockey stick, deemed defective, cracked or broken, under normal playing conditions, with the presentation of original receipt, within the six months of original purchase date (i.e. stick purchased October 1, 2020 is warranted through April 1, 2021). These sticks will be replaced once with the same make, model, and size, if possible, or with a similar level stick.
    • Only damage that reduces the playability of a stick may warrant replacement.
    • Nicks and scratches will happen under normal playing conditions, of both composite and wood sticks, and are not guaranteed under warranty. Many times minor repairs can be made to fix these problems.
    • Cosmetics, such as graphics and stickers, may come off. These are not covered under warranty.
    • Any intentional modifications made to the stick or deliberate abuse of the stick will void any warranty.
    • Small pieces that may chip or rattle within the core of composite sticks do not impact the playability of the stick itself. This is not a warranty replacement issue.