Return Policy

Please report any shortages, damages, or discrepancies in your shipment within ten days of receipt. We want you to be fully satisfied with items purchased from us. Please do not personalize, condition, or use merchandise until you're sure it's right for you.

If you need to return something for refund, exchange, or replacement, please call 1-800-322-7022 for a return authorization number prior to sending your item(s) back to us. 

  • Non-warranty returns must occur within 30 days of the purchase date and must include the unmarked original packaging for the product.
  • Clearance field hockey sticks are not returnable.
  • Special order items will be subject to a restocking fee.
  • Customized items are non-returnable. 
  • Return freight is at the customer's expense unless our mistake has necessitated the return. 
  • We recommend insuring all returned packages. 

We thank you for conforming to these guidelines, which will expedite the prompt and accurate processing of your return to Longstreth.

Please select a sport below to get additional information about returns and product guarantees.
Field Hockey
Softball
Lacrosse
Retail Store
Damaged/Defective Goods
Link to Return Form

 

Field Hockey
Field Hockey Product Guarantee
Products are guaranteed in accordance with manufacturer’s warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid. Longstreth will be happy to assist you in this process. Please call for details.

All field hockey sticks purchased for the current season are guaranteed against breakage six months from the date of purchase. All goalkeeping equipment purchased for the season is also guaranteed for six months from the date of purchase.
NOTE: Clearance Field Hockey Sticks are NOT Returnable.

COMPOSITE FIELD HOCKEY STICKS AND DAMAGE UNDER WARRANTY (http://www.longstreth.com/fh-warranty.asp)

All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken. Video tapes may only be exchanged for the same video.

Return Procedures
Step #1:
Call 1-800-545-1329 for your Return Authorization Number (RA#).
Authorization is required for all returns

Step #2:
Complete the returns form provided with your order. Link to the Return Form https://www.longstreth.com/images/Longstreth_Return_Form.pdf

Step #3:
Add the RA# to the SHIP TO address
SAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Parker Ford, PA 19457

Step #4:
Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake

SOFTBALL
Fastpitch Softball Product Warranties
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Manufacturers have the final say on
whether any reported defects are covered under their individual warranties. To learn about product guarantees for any specific item, please visit that
manufacturer's website, where warranty information is presented, and where a customer help line is normally offered for direct communication with
the supplier.

If you are experiencing difficulties, please give us a call to see if we can be of any assistance. Please understand however that although Longstreth will be
happy to assist in the facilitation of returns to manufacturers, replacements can be provided only upon manufacturer's authorization.

Bat Warranties
Bat warranty questions should be directed to the following customer help lines:
DEMARINI/WILSON BAT RETURNS:
1-800-937-2287
www.demarini.com

EASTON BAT RETURNS:
1-888-259-1297
www.eastonsports.com

LOUISVILLE BAT RETURNS:
1-800-282-2287
www.louisvilleslugger.com

WORTH BAT RETURNS:
1-800-282-9637
www.worthbats.com

MIKEN BAT RETURNS:
1-877-807-5291
www.mikensports.com

ANDERSON BAT RETURNS:
1-888-777-4487
www.andersonbat.com

MIZUNO BAT RETURNS:
1-800-966-1211
www.mizunousa.com

COMBAT BAT RETURNS:
1-800-266-2287


Return Procedures
Please note: special-order items will be subject to a re-stocking fee, according to our suppliers' requirements. Returned freight is at the customer's expense.

Step #1:
Call 1-800-545-1329 for your Return Authorization Number (RA#).
Authorization is required for all returns

Step #2:
Complete the returns form provided with your order. Link to the Return Form https://www.longstreth.com/images/Longstreth_Return_Form.pdf

Step #3:
Add the RA# to the SHIP TO address
SAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Parker Ford, PA 19457

Step #4:
Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake.

LACROSSE
Lacrosse Product Guarantee
Products are guaranteed in accordance with manufacturer’s warranty against defects in material and workmanship. Many manufacturers require that
defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you
freight pre-paid. Longstreth will be happy to assist you in this process. Please call for details. All returned equipment will be examined by our lacrosse
specialists to determine whether equipment is defective or broken.

Stick Guarantee
All heads are guaranteed for six months against breakage. Unfortunately, we cannot guarantee handles. When returning a cracked head, you must unscrew
the head from the handle and return only the head. Please do not send the handle back! In the event that you return the handle it will be sent back to
you with the new head if the returned head was determined to be defective.

Return Procedures
Step #1:
Call 1-800-545-1329 for your Return Authorization Number (RA#).
Authorization is required for all returns

Step #2:
Complete the returns form provided with your order. Link to the Return Form https://www.longstreth.com/images/Longstreth_Return_Form.pdf

Step #3:
Add the RA# to the SHIP TO address
SAMPLE
Longstreth Returns, RA#____________
78 Wells Road
Parker Ford, PA 19457

Step #4:

Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake.

RETAIL STORE
We want you to be fully satisfied with items purchased from Longstreth. If you are not satisfied with an item purchased, you may return it within 90 days for a full refund of the purchase price minus the shipping, handling, or other charges. When returning items purchased with a check, the return cannot be completed until 14 days after the check date.

The item must be in new and unused condition, in original packaging, and with all the paperwork, parts, accessories and original sales receipt to ensure full credit. When an item is returned without packaging, a restocking fee of 15% will be applied.

Items not returnable: mouthguards, prewrap, athletic tape, DVD’s, special orders,  and customized items. Customized items are any items that are modified including uniforms, practice wear with names or numbers, assembled equipment such as custom built lacrosse sticks, lacrosse goalie helmets with attached throat guards, and batter’s helmets with attached faceguards, etc. Longstreth will help facilitate special order returns directly to the manufacturer.

Items may be returned without a receipt, under the following guidelines:

    • The item is a current stock item;
    • The item has its original packaging, tags, and hardware; and,
    • The item will be returned at the lowest  price over the prior three months

SHOES

Please try on shoes indoors to check for fit and sizing. Do not wear outside when trying on shoes. We do not accept returns of used shoes. When returning shoes, they must be in new condition with original, unmarked box. If box is damaged, marked, or taped, there will be a 15% restocking fee.

DAMAGED/DEFECTIVE GOODS

You may exchange damaged or defective items within 90 days for the same or similar items. The following are excluded: field hockey sticks, softball bats, and lacrosse sticks (see below for warranties on these items). The return must be accompanied with the original sales receipt.

After 90 days, please contact the manufacturer directly.

Field Hockey Stick Warranty:

  • All current model line field hockey sticks, excluding Dita, sold at Longstreth Sporting Goods are warranted for six (6) months from the date of purchase.
    • Concerns regarding a defective Dita stick must be directed to Dita at dita@fieldhockey.net.
      The Dita warranty is a three (3) month warranty.
  • The warranty will replace any field hockey stick, deemed defective, cracked or broken, under normal playing conditions, with the presentation of original receipt, within the six months of original purchase date (i.e. stick purchased October 1, 2010 is warranted through April 1, 2011). These sticks will be replaced once with the same make, model, and size, if possible, or with a similar level stick.
    • Only damage that reduces the playability of a stick may warrant replacement.
    • Nicks and scratches will happen under normal playing conditions, of both composite and wood sticks, and are not guaranteed under warranty. Many times minor repairs can be made to fix these problems.
    • Cosmetics, such as graphics and stickers, may come off. These are not covered under warranty.
    • Any intentional modifications made to the stick or deliberate abuse of the stick will void any warranty.
    • Small pieces that may chip or rattle within the core of composite sticks do not impact the playability of the stick itself. This is not a warranty replacement issue.

Lacrosse Stick Warranty:

  • Lacrosse stick heads sold at Longstreth Sporting Goods are under a six (6) month limited warranty from original date of purchase with presentation of the original receipt. The warranty will replace any plastic stick heads that have cracked or broken under what is deemed normal playing conditions or have a manufacturer's defect. Returned lacrosse sticks will only be replaced once with the same head make, model, and color, when possible, as originally purchased.
  • Original receipt must be presented for warranty to be honored.
  • Heads that have been physically altered by the customer (i.e. dyed, baked or warped) will not be replaced for any reason. Any alterations void any warranty.

Softball Bat Warranty:
Bats are guaranteed for materials and workmanship in accordance with the warranty extended by the manufacturer, NOT Longstreth. Manufacturers have the final say on whether any defects are covered under their individual warranty. Original receipt is necessary to return to the manufacturer.

Anderson Bats has instituted a risk-free demo program that allows the customer to return a bat within 30 days of purchase, if not satisfied. Longstreth will accept Anderson Bats within 30 days, with original receipt, for Longstreth credit. Absolutely no credit will be given without original receipt.

 

Longstreth
P.O. Box 475
28 Wells Road
Parker Ford, PA 19457
TOLL FREE: 800-545-1329
Local: 610-495-7022
Fax: 610-495-7023

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