Longstreth Stick Warranty
All current model field hockey sticks purchased from Longstreth, excluding DITA are covered under our warranty for 6 months from the date of purchase with a receipt. Concerns regarding a defective DITA stick must be directed to DITA at email@example.com. The DITA warranty is a 3 month warranty.
We are field hockey. We continuously strive to and are committed to bringing you the best products from around the world. It is our experience that if a stick is defective it will show itself within the first two weeks of use. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are a shaft broken in two pieces or head that has detached. If you believe your stick is broken, please reach out to us directly at (800) 545-1329. We will take care of all Longstreth warranty issues in a timely manner.
WHAT IS COVERED AND WHAT ISN'T?
- WHAT IS COVERED: A broken stick is defined as one literally in two or more pieces which is usually either the shaft of the stick or the head of the stick. Your stick can also be deemed as broken and illegal for play by a certified umpire. In this case, we will require the name and contact information for that umpire and we will contact them directly.
- WHAT IS NOT COVERED: Loose grips, paint chips, scratches and nicks, worn heel, loose material inside composite sticks, rattles or vibrations which are the result of normal use, or any other cosmetic damage. For these issues we will offer helpful suggestions, but none of these will negatively affect the play of the product.
WARRANTY coverage will be determined exclusively by Longstreth Management. Longstreth cannot guarantee the warranty of your product until it is inspected and determined to be under warranty. Once received, if Longstreth agrees that the product is defective, a replacement product will be shipped via UPS Ground Delivery. If we are unable to provide you with the same color and model, we will provide one of equal or greater value. If Longstreth deems the item does not fall under the conditions listed above, the product will be returned to you.