Frequently Asked Questions
- When will my order be shipped?
- All in-stock merchandise will normally be shipped within 2 business days after receipt of order.
- What shipping carrier does Longstreth utilize?
Shipments are made via First Class and Priority Mail or via UPS, depending on the size of the package.
- When can I expect my order?
In-stock items on orders normally ship within 2 business days after receipt of order, Monday through Friday. Please allow up to 8 business days for delivery of your order.
- Does UPS require a signature?
It is up to the individual UPS driver to determine whether or not they feel confident leaving a package when there is no one available to sign for it. To be sure that your package is left when no one is home, we suggest placing a note to UPS with your signature authorizing UPS to leave your package with no signature required.
- How does a backorder affect my order?
When an item is backordered on a shipment, it will be noted on the paperwork enclosed in your package. Backorders items will only be charged to your credit card until they are shipped and you will not be charged any additional shipping and handling charges. We will make every effort to alert you of any extended backorders.
- Can I use my debit card?
You can use any debit card that is backed by Visa or MasterCard. Please note that a pre-authorization does occur once you place your order. This pre-authorization verifies and holds your order value plus 15%. Once your order ships out, your debit card will be charged for the exact amount of the items shipped plus shipping and handling.
- Was my order shipped?
Web customers can log into their accounts to obtain a Tracking Number for Priority Mail or UPS shipments. All other customers can contact our Customer Service Department to obtain shipping information by emailing us at email@example.com or calling us at 800-545-1329, Monday through Friday, 9am until 5:30 pm, Eastern Standard Time. Please have your billing information available so we can look up your order.
- Can I change my order once it has been placed?
Unfortunately, we cannot process any order changes once you have placed your order. For possible options, please contact Customer Service at 800-545-1329, Monday through Friday, 9am until 5:30 pm or e-mail us at firstname.lastname@example.org.
- Why doesn't the quantity discount appear on my order confirmation?
Any time you place an order for an item that has quantity discounts, the pricing will be adjusted on the paperwork supplied in your shipment. If you have any questions regarding your quantity discount, please contact Customer Service immediately at 800-545-1329, Monday through Friday, 9am until 5:30 p.m. Eastern Standard Time.
- What is the status of my order?
Any specific questions regarding your order status should be directed to Longstreth’s Customer Service Department. Please e-mail email@example.com or call 800-545-1329, Monday through Friday, 9am until 5:30pm, Eastern Standard Time.
- How are shipping & handling charges assessed for my web order?
Basic Web Order Shipping & Handling Rates can be found on our Shipping Rates page.
- Can my school be billed for an order?
All schools are eligible for Net 30 Days terms with Longstreth. Purchase Orders can be faxed to 610-495-7023, emailed to firstname.lastname@example.org, or mailed to Longstreth Sporting Goods, 28 Wells Rd, Spring City, PA 19475. Don’t forget we have team pricing available for all school orders! Call 800-545-1329 for details.
- Is my school/team eligible for better team pricing?
Longstreth is committed to provide the best products available at reasonable prices! Please email or fax your wish list to our Team Department at email@example.com or fax 610-495-7023 and we will get back to you within 48 hours with the best team pricing available. Simply complete this online quote request form and we will email you your price quote!
- How do I place an order for custom goods and how long would it take?
Longstreth has Team Uniform Specialists available to help you with all of your custom goods purchases. You can fill out an online quote request or you can call us at 800-545-1329. Our Uniform Specialists are available Monday through Friday from 8:30am until 5:30pm Eastern Standard Time. They will be happy to give you a price quote and help you calculate how long it will take to get your order completed.
- Can I fax or email my order to you?
You can fax your order to Longstreth 24 hours a day, 7 days a week at 610-495-7023 or email to firstname.lastname@example.org