Returns >> Retail

We want you to be fully satisfied with items purchased from Longstreth. If you are not satisfied with an item purchased, you may return it within 90 days for a full refund of the purchase price minus the shipping, handling, or other charges. When returning items purchased with a check, the return cannot be completed until 14 days after the check date.

 

The item must be in new and unused condition, in original packaging, and with all the paperwork, parts, accessories and original sales receipt to ensure full credit. When an item is returned without packaging, a restocking fee of 15% will be applied.

 

Items not returnable: mouthguards, prewrap, athletic tape, DVD’s, special orders,  and customized items. Customized items are any items that are modified including uniforms, practice wear with names or numbers, assembled equipment such as custom built lacrosse sticks, lacrosse goalie helmets with attached throat guards, and batter’s helmets with attached faceguards, etc. Longstreth will help facilitate special order returns directly to the manufacturer.

 

Items may be returned without a receipt, under the following guidelines:

  • The item is a current stock item;
  • The item has its original packaging, tags, and hardware; and,
  • The item will be returned at the lowest  price over the prior three months

 

 

Damaged/defective goods:

 

You may exchange damaged or defective items within 90 days for the same or similar items. The following are excluded field hockey sticks, softball bats, and lacrosse sticks (see below for warranties on these items). The return must be accompanied with the original sales receipt.

 

After 90 days, please contact the manufacturer directly.

 

 

Field Hockey Stick Warranty:

 

    • All current model line field hockey sticks, excluding Dita, sold at Longstreth Sporting Goods are warranted for six (6) months from the date of purchase.
      • Concerns regarding a defective Dita stick must be directed to Dita at dita@fieldhockey.net.
        The Dita warranty is a three (3) month warranty.
    • The warranty will replace any field hockey stick, deemed defective, cracked or broken, under normal playing conditions, with the presentation of original receipt, within the six months of original purchase date (i.e. stick purchased October 1, 2010 is warranted through April 1, 2011). These sticks will be replaced once with the same make, model, and size, if possible, or with a similar level stick.
      • Only damage that reduces the playability of a stick may warrant replacement.
      • Nicks and scratches will happen under normal playing conditions, of both composite and wood sticks, and are not guaranteed under warranty. Many times minor repairs can be made to fix these problems.
      • Cosmetics, such as graphics and stickers, may come off. These are not covered under warranty.
      • Any intentional modifications made to the stick or deliberate abuse of the stick will void any warranty.
      • Small pieces that may chip or rattle within the core of composite sticks do not impact the playability of the stick itself. This is not a warranty replacement issue.

Lacrosse Stick Warranty:

    • Lacrosse stick heads sold at Longstreth Sporting Goods are under a six (6) month limited warranty from original date of purchase with presentation of the original receipt. The warranty will replace any plastic stick heads that have cracked or broken under what is deemed normal playing conditions or have a manufacturer's defect. Returned lacrosse sticks will only be replaced once with the same head make, model, and color, when possible, as originally purchased.
      • Original receipt must be presented for warranty to be honored.
      • Heads that have been physically altered by the customer (i.e. dyed, baked or warped) will not be replaced for any reason. Any alterations void any warranty.

Softball Bat Warranty:

Bats are guaranteed for materials and workmanship in accordance with the warranty extended by the manufacturer, NOT Longstreth. Manufacturers have the final say on whether any defects are covered under their individual warranty. Original receipt is necessary to return to the manufacturer.

Anderson Bats has instituted a risk-free demo program that allows the customer to return a bat within 30 days of purchase, if not satisfied. Longstreth will accept Anderson Bats within 30 days, with original receipt, for Longstreth credit. Absolutely no credit will be given without original receipt.

Listed below are the phone numbers and websites for each of our bat manufacturers:

DEMARINI/WILSON BAT RETURNS: 1-800-937-2287
EASTON BAT RETURNS: 1-888-259-1297
LOUISVILLE BAT RETURNS: 1-800-282-2287
WORTH BAT RETURNS: 1-800-282-9637
MIKEN BAT RETURNS: 1-877-807-5291
ANDERSON BAT RETURNS: 1-888-777-4487
MIZUNO BAT RETURNS: 1-800-966-1211

www.demarini.com
www.eastonsports.com
www.louisvilleslugger.com
www.worthbats.com
www.mikensports.com
www.andersonbat.com
www.mizunousa.com
Longstreth
28 Wells Road
Spring City, PA 19475
TOLL FREE: 800-545-1329
Local: 610-495-7022
Fax: 610-495-7023

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