|Returns >> Retail
We want you to be fully satisfied with items purchased from Longstreth. If you are not satisfied with an item purchased, you may return it within 90 days for a full refund of the purchase price minus the shipping, handling, or other charges. When returning items purchased with a check, the return cannot be completed until 14 days after the check date.
The item must be in new and unused condition, in original packaging, and with all the paperwork, parts, accessories and original sales receipt to ensure full credit. When an item is returned without packaging, a restocking fee of 15% will be applied.
Items not returnable: mouthguards, prewrap, athletic tape, DVD’s, special orders, and customized items. Customized items are any items that are modified including uniforms, practice wear with names or numbers, assembled equipment such as custom built lacrosse sticks, lacrosse goalie helmets with attached throat guards, and batter’s helmets with attached faceguards, etc. Longstreth will help facilitate special order returns directly to the manufacturer.
Items may be returned without a receipt, under the following guidelines:
You may exchange damaged or defective items within 90 days for the same or similar items. The following are excluded field hockey sticks, softball bats, and lacrosse sticks (see below for warranties on these items). The return must be accompanied with the original sales receipt.
After 90 days, please contact the manufacturer directly.
Field Hockey Stick Warranty:
Lacrosse Stick Warranty:
Softball Bat Warranty:
Bats are guaranteed for materials and workmanship in accordance with the warranty extended by the manufacturer, NOT Longstreth. Manufacturers have the final say on whether any defects are covered under their individual warranty. Original receipt is necessary to return to the manufacturer.
Anderson Bats has instituted a risk-free demo program that allows the customer to return a bat within 30 days of purchase, if not satisfied. Longstreth will accept Anderson Bats within 30 days, with original receipt, for Longstreth credit. Absolutely no credit will be given without original receipt.
Listed below are the phone numbers and websites for each of our bat manufacturers:
DEMARINI/WILSON BAT RETURNS: 1-800-937-2287