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| Returns >>Lacrosse |
Product Guarantee Products are guaranteed in accordance with manufacturer’s warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. If an item is replaced, it will be replaced with the same product and returned to you freight pre-paid. Longstreth will be happy to assist you in this process. Please call for details. All returned equipment will be examined by our lacrosse specialists to determine whether equipment is defective or broken. Stick Guarantee All heads are guaranteed for six months against breakage. Unfortunately, we cannot guarantee handles. When returning a cracked head, you must unscrew the head from the handle and return only the head. Please do not send the handle back! In the event that you return the handle it will be sent back to you with the new head if the returned head was determined to be defective. Wood sticks are guaranteed against breakage for 1 calendar year. The entire wood stick would be replaced in the event of breakage. Return Procedures Step #1: Call 1-800-545-1329 for your Return Authorization Number (RA#). Authorization is required for all returns Step #2: Complete the returns form provided with your order. Step #3: Add the RA# to the SHIP TO address SAMPLE Longstreth Returns, RA#____________ 78 Wells Road Parker Ford, PA 19457 Step #4: Please send your package via UPS or U.S. mail. We will credit your account for shipping if the return is due to our mistake. |
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